User guide Taxi H.C.T app

1Open the menu

On the home screen, tap the round button with three lines ☰ at the top right. At the top of the menu you will find the Account block. Tap the Create account button.

Trying to book without an account? The app opens this screen automatically. Once your account is created, you simply continue with your booking.

2Enter your details

• Name: your first and last name (the driver sees your name).
• Phone number: so the driver can call you if he cannot find you.
• E-mail address: a real e-mail address that you can open. Temporary or “disposable” addresses are not accepted.
• Password: at least 8 characters. Choose a password you do not use anywhere else.

Tick I agree to the privacy policy and tap Create account.

3Open the e-mail

Right after you create your account, we send you an e-mail asking you to confirm your e-mail address for Taxi H.C.T. Open this e-mail on your phone or computer and tap the link in it. You will then see a message that your e-mail address has been confirmed.

4Tap “I have confirmed”

Go back to the app and tap I have confirmed. Your account is now ready and you can book.

Did you enter the wrong e-mail address by mistake? Tap Use another e-mail address and start again.

Do you already have an account, for example on a new phone? Open the menu ☰ and tap Log in. Enter your e-mail address and password and tap Log in. You stay logged in afterwards, even when you close the app.

Forgot your password? Enter your e-mail address and tap Forgot password?. You will receive an e-mail with a link to choose a new password.

1Choose where you want to go

On the home screen, tap Where to? and type the address or town of your destination. The app fills in your pickup address using your location; you can also change it yourself.

• Home, Work and your favourites appear as shortcut buttons below the search field.
• Under Your location you can see how many taxis are available and how soon one can be with you.
• Want to ride later? Tap 🕒 Later and choose the day and time. You can plan weeks ahead.

2Choose the number of passengers and your ride

You see the route on the map, the distance and the travel time. Use − / + to set the number of passengers and choose a ride type. Each ride type shows a fixed price: that is what you pay, with no surprises afterwards.

If you choose more passengers than fit in a car, the app automatically selects the taxi van. On longer rides you automatically get a discount; the price without discount is shown crossed out next to it.

3Check your details and book

Scroll down. Your name and phone number are already filled in. Under Note for the driver you can add, for example, a flat number, “entrance at the back” or “lots of luggage”.

Do you have a promo code? Enter it and tap Apply; you will see the new price straight away.

Then choose how you want to pay (see below) and tap the yellow button at the bottom: Pay and book (online) or Book (card/cash to the driver).

To or from the airport

On the home screen, tap the ✈️ Airport button. At the top, choose To the airport or From the airport (pick-up) and tap your airport: Schiphol, Düsseldorf, Eindhoven, Münster/Osnabrück, Dortmund, Weeze, Rotterdam The Hague or Cologne/Bonn.

Airport rides from Hengelo and the surrounding area have fixed prices. You can recognise them by the “Fixed price” label in the app.

Flight number and return ride

• Enter your flight number (for example KL1345). When you are picked up at the airport, the driver can then take delays into account.
• Switch on Add return ride to book your journey back at the same time. Choose the day and time of the return ride and, if you like, the flight number of your return flight. You pay for both rides in one go and get a separate booking number for each.
• Travelling for work? Switch on Business ride; the invoice is then made out to your company (see chapter 12).

Ride received

After booking you see “Ride received – finding a driver” with your booking number (for example HCT-10042) and your ride PIN. As soon as a driver accepts the ride, you get a notification and see who is coming.

You can find all your rides under My rides on the home screen.

Your driver is on the way

On the map you see the taxi driving live. The black block shows how many minutes it will take and how far away the driver still is. You also see:

• the driver’s name and photo, his rating, the car and the number plate;
• 💬 Chat: send the driver a message (for example “I’m at the back entrance”);
• 📞 Call: call the driver directly;
• 📍 Share ride: send a link to family or friends, so they can follow the taxi live too.

Tap the small bar at the top of the white panel to make it bigger or smaller and see more of the map.

The ride PIN

For every ride you get a 4-digit ride PIN. Tell the driver these digits when you get in. The driver enters them in his app; the ride can only start when the PIN is correct. This way you know for sure that you are getting into the right taxi.

Always check that the number plate, the car and the driver match what the app shows.

The Safety button 🛡️

• Call 112: only in an emergency;
• Share your ride live with someone you trust;
• Check your taxi: number plate, car and driver;
• Report a safety issue: we will contact you as soon as possible;
• Call us: +31 74 781 11 11, day and night.

Open your ride (via My rides or the notification) and tap Cancel at the bottom. The app first shows what cancelling means for you. Tap Yes, cancel to confirm, or No to keep the ride.

Refunds are automatic and go to the same account or card you paid with. With iDEAL/Wero the money is usually back in your account within 1 to 3 working days.

Did you book a return ride? The outward and return rides are two separate rides. You can cancel them separately.

When the driver completes the ride, you see “Ride completed – thank you!”. Below that:

• How was your ride?: give 1 to 5 stars and, if you like, a comment. If you give 4 or 5 stars, we ask whether you would also like to leave us a Google review; that helps us enormously.
• Tip your driver (optional): tap €1, €2, €5 or €10. You pay the tip securely online; the driver gets a notification. A tip is never required.
• Invoice / receipt: tap View receipt or E-mail receipt. The receipt is also sent to your e-mail address automatically after the ride.

Tap New ride to go back to the home screen.

Open the menu ☰. There you will find:

• My rides: all your rides, with booking number, status and receipt.
• My details: change your name and phone number.
• Business account: enter your company name, Chamber of Commerce (KvK) number, VAT number, company address and, if you like, a separate e-mail address for invoices. For a business ride you get an invoice in your company’s name, with VAT shown separately. You can also add a reference or cost centre per ride.
• Saved places: set Home and Work and add your own favourites (for example the gym or the hospital). They then appear as shortcut buttons on the home screen.
• Language: Nederlands, English or Deutsch.
• Log out and Request deletion of my data.

Tap Help in the menu. You can call or e-mail us directly, or send us a message about:

• Lost item: choose the ride and describe what you lost. The driver checks the car straight away.
• A question, the price, the driver, payment, safety or something else.

Enter your phone number or e-mail address so we can reply. Below the form you will find the frequently asked questions.